slides: By The Numbers: How Oregonians Rate Their Healthcare Providers
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Wednesday, July 29, 2015
Jack Rushall, GoLocalPDX Contributor
Hundreds of thousands of Oregonians receiving health care under the
Oregon Health Plan have rated their respective local Coordinated Care Organization (CCO) in both a 2013 and 2014
customer satisfaction poll by the
Oregon Center for Public Policy (OCPP). Needless to say, certain CCOs appear to be satisfying their customers more than others.
See Slideshow Below: How Oregonians Rate Their Healthcare Providers
A CCO is essentially a network of diverse types of health care providers that work together within a community for people who possess Medicaid (under the Oregon Health Plan). In Oregon, CCOs range in size and in practice, with shifting emphases on health care support based on local issues.
The OCPP report shows both adult and child approval percentages for eight different categories including how well their doctor communicated to the quality of their health plan. GoLocalPDX averaged these approval percentages to determine the CCOs where customers were the most and least satisfied overall in 2014.
Related Slideshow: By The Numbers: How Oregonians Rate Their Healthcare Providers
A report from the Oregon Center for Public Policy shows how Oregonians rated their individual CCOs (Coordinated Care Organizations) in 2014 based on percentages of total customers who were satisfied with their service. The report shows both adult and child approval percentages for eight different categories including how well their doctor communicated to the quality of their health plan. GoLocalPDX averaged these approval percentages to determine the CCOs where customers were the most and least satisfied overall in 2014.
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#16: Umpqua Health
Umpqua Health Alliance
2014 Adult rating: 65.5
2014 Child rating: 68.8
2014 Overall rating: 67.2
Incorporates: Douglas County
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#15: Western Oregon
Western Oregon Advanced Health
2014 Adult rating: 63
2014 Child rating: 73.3
2014 Overall rating: 68.2
Incorporates: Coos and Curry Counties
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#13: Columbia Pacific
Columbia Pacific CCO
2014 Adult rating: 66.6
Child rating: 72.1
2014 Overall rating: 69.4
Incorporates: Clastop, Tillamook, and Columbia Counties
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#10: EOCCO
Eastern Oregon Coordinated Care Organization
2014 Adult rating: 68
2014 Child rating: 73
2014 Overall rating: 70.5
Incorporates: Baker, Gilliam, Grant, Harney, Lake, Malheur, Morrow, Sherman, Umatilla, Union, Wallowa, Wheeler Counties
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#8: All Care CCO
All Care CCO
2014 Adult rating: 68.5
2014 Child rating: 73.9
2014 Overall rating: 71.2
Incorporates: Josephine and Jackson Counties
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#7: Health Share
Health Share of Oregon
2014 Adult rating: 71.3
2014 Child rating: 72.5
2014 Overall rating: 71.9
Incorporates: Clackamas, Multnomah, and Washington Counties
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#6: FamilyCare
FamilyCare
2014 Adult rating: 67.1
2014 Child rating: 77
2014 Overall rating: 72.1
Incorporates: Clackamas, Multnomah, Washington, and parts of Marion County
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#5: PrimaryHealth
PrimaryHealth of Josephine
2014 Adult rating: 68.1
2014 Child rating: 77.3
2014 Overall rating: 72.7
Incorporates: Josephine and parts of Douglas County
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#2: Jackson Care Connect
Jackson Care Connect
2014 Adult rating: 69.9
2014 Child rating: 78.3
2014 Overall rating: 74.1
Incorporates: Jackson County
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