BBB Offers Tips to Avoid Netflix Email Scam

Tuesday, December 18, 2018

GoLocalPDX Business Team

The Better Business Bureau is warning consumers of a new phishing scam posing as a Netflix email seeking to get customers personal information.

“Do you have a Netflix account? Don’t click on that “Update Account Now” button from a new email. A recent phishing scam is making the rounds, claiming the user’s account is on hold because Netflix is 'having some trouble with your current billing information.' The fake email requests that you click to update your information in order to steal your financial and personal information,” writes the BBB.

The email reads:

“We’re having some trouble with your current billing information. We’ll try again, but in the meantime, you may want to update your payment details.”

The BBB and Netflix offer the following tips:

BBB offers tips to avoid falling victim to this type of phishing email:

Don’t click on links in an unexpected email
Don’t download or open attachments from an anonymous sender
Be cautious of generic emails with little or no specific details of your account.

Netflix suggests these tips when questioning if an email is legitimate:

Only update your information through the Netflix settings in your account
Never click on any links or open any attachments in an email or text message you received unexpectedly
If you opened a link in a phishing message, change your password to a unique new one as soon as possible

If you receive a phishing email from Netflix, they request that you forward it to [email protected].